Shipping Policy

Order Processing Time:

Your order will be dispatched as soon as possible once we have received your payment. Your Order processing and handling time must be within 48 hours. You will receive an email confirmation once it ships. You can also check your order status through our website anytime.


Delivery Process:

Our carrier will require a signature at point of delivery. If there is none of anyone at home or the destination, the carrier will attempt to contact you to arrange an alternative delivery time or may leave the delivery with a neighbour.


Order Tracking / Additional Information:

We dispatch the vast majority of orders via courier. Should you require to track your delivery, please contact us and we will send you the tracking information with a link with your tracking number for whichever courier company we have used. Orders in rural locations may sometimes be sent via another courier for faster delivery.


Cancellation Policy:

You can cancel or amend any order (or part of an order) placed with us, provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment. You won't take any loss for any cancellation from us.

If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable where we will refund the amount for the item however, you will still incur costs for the outward postage. 


Shipping Policy:

Ship to United States: Standard Shipping (4-8 Days): $15.99

Shipping Courier: USPS

Distribution Centre from US Warehouse Address: 1714 Triangle Park Drive, Maryville, Tennessee , 37801, United States


Ship to Canada: Standard Shipping Canada Post  (7-14 Days): $15.99

Shipping Courier: Canada Post

Distribution Centre from Hong Kong Registered Address: Room1501, Wofoo Building, 204-210 Texaco Road, Tsuen Wan, Hong Kong


Please note that delivery times may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.